TANDEMKROSS Lifetime Guarantee
All TANDEMKROSS brand products are guaranteed for life against failures to function as advertised and against cosmetic defects in original workmanship. Products that mechanically fail within the Lifetime Guarantee are entitled to be refunded or replaced with the same or similar item of equal value. Warrantied replacements or refunds will not be issued until defective products are first received by TANDEMKROSS. TANDEMKROSS will provide return shipping labels to cover return shipping fees for USPS standard shipping for products covered by Lifetime Guarantee.
TANDEMKROSS’s Lifetime Guarantee does NOT cover items that are lost, modified, or damaged through misuse or neglect (eg. improper installation, use on incompatible firearm/caliber, or damage due to lack of proper routine maintenance). The TANDEMKROSS Lifetime Guarantee also does NOT extend to products that are disclosed as being “consumable,” third party retail products sold by TANDEMKROSS, or products that are otherwise marked or disclosed as exempt. For questions regarding warranties of non-TANDEMKROSS products, please contact the original manufacturer.
Products considered “consumable” or otherwise exempt from the TANDEMKROSS Lifetime Guarantee may include, but are not limited to:
- Firing Pins, Extractors, and Springs: These parts are protected against mechanical failure for two (2) years starting at the time of purchase.
- Fiber Optic Light Pipes: Fiber optic light pipes are fragile and highly susceptible to breaking even within typical intended use. Sights (rear sight blade, rear sight base, front sight blade/post) are protected under the Lifetime Guarantee. Fiber optic light pipes are only guaranteed for the first six (6) months after the time of purchase.
- Disposable Products: Disposable products may include items such as cleaning solutions, cleaning wipes/swabs/rags, lubricants, ammunition, etc. By definition, these products are consumable and are not protected by Lifetime Guarantee.
- Textiles and Apparel: Merchandise such as T-shirts, hats, or bags are only guaranteed for one (1) year after the time of purchase.
For any and all items not covered by the Lifetime Guarantee or items being returned for reasons outside the Lifetime Guarantee, all return shipping costs are the sole responsibility of the purchaser.
In the event that a replacement cannot be sent (eg. discontinued product, changes in local laws, etc) a refund will be issued for the warrantied product in the value of the original purchase price.
To initiate a return, refund, exchange, or inquire specifically about our Lifetime Guarantee, please contact TANDEMKROSS Customer Service.
Whether for warranty or otherwise, no items should be sent to TANDEMKROSS without explicit authorization from a TANDEMKROSS Customer Service representative. Any items received by TANDEMKROSS without prior knowledge or authorization may be returned to the sender at the sender’s expense.
Hassle Free Returns
Products eligible for return or exchange with TANDEMKROSS must be purchased directly through TANDEMKROSS’s website.
Products eligible for return or exchange must:
- Be within 30 days of purchase
- Be in original condition
- Have ALL originally included components and accompanying hardware
- Have valid proof of purchase (order number, order confirmation email, or receipt)
Orders and customers valid for returns, refunds, or exchanges must be legal United States residents with domestic US billing and shipping addresses.
Shipping costs attributed to returns issued for reasons not covered by the Lifetime Guarantee are the responsibility of the customer.
Products purchased anywhere other than directly through TANDEMKROSS may only qualify for replacement or exchange if protected by TANDEMKROSS’s Lifetime Guarantee. Returns, refunds, or exchanges exempt from TANDEMKROSS’s Lifetime Guarantee and purchased anywhere other than TANDEMKROSS directly must be issued by the original seller within their own policies.
All international sales are final and are not eligible for return. Any and all products disclosed as “all sales final” are not eligible for our Hassle Free Return.
To initiate a return, exchange, or inquire specifically about our return policies, please contact TANDEMKROSS Customer Service.
No items should be sent to TANDEMKROSS without explicit authorization from a TANDEMKROSS Customer Service representative. Any items received by TANDEMKROSS without prior knowledge or authorization may be returned to the sender at the sender’s expense.
