International Shipping Update 10-13-2022

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International Shipping and Sales Terms and Conditions

Export Policies

TANDEMKROSS ships to multiple countries around the globe. To begin shopping internationally at TANDEMKROSS, you must first register with EasyExport®. International customers can sign up for EasyExport by clicking here. Registration is free and EasyExport does not share your information. You may begin shopping after EasyExport notifies you that your registration has been activated. Please allow 24–36 hours.

TANDEMKROSS will ship international orders only to shipping addresses listed in your EasyExport profile.

  • Dealers, distributors, or other businesses and government agencies: TANDEMKROSS can ship to you if you are located in one of countries in Country List A below

  • Consumers (individual customers): We can ship our products to you as follows:

    • Country List A (expanded below): Grip panels, iron sights, fiber optic sights, optic rails, optic mounts, sling swivels, thread protectors, holsters, tools, cleaning accessories, books/manuals, clothing, hats, bags, patches, signs

    • Country List B (expanded below): Firearm parts and certain accessories

    • Country List C (expanded below): Rifle scopes and other optic devices

TANDEMKROSS is unable to ship firearms, frames, or receivers to individuals in any country. Please ask your local firearm dealer to register with EasyExport and join the TANDEMKROSS dealer program to purchase the product for you.

TANDEMKROSS is unable to ship barrels, slides, bolts, bolt carriers, magazines, or cylinders to individuals in countries that require these parts to be serialized. These items must be shipped to dealers.

TANDEMKROSS is currently not authorized to export sound suppressors.

Further restrictions from our suppliers may prevent TANDEMKROSS from exporting certain products.

Export Licenses

TANDEMKROSS is required to obtain an export license for certain shipments (i.e. firearms, orders over $500 USD, or rifle scopes shipped to certain countries). There is no charge to the customer when an export license is required, but please anticipate a four to six (4–6) week wait time for us to obtain the license. This step does not require any action from the customer.

Import Permits

Some countries may require customers obtain import permits for certain products. EasyExport will contact you via email if something you purchase requires an import permit. Easy Export will also help you with the import permit if assistance is needed. You can contact EasyExport at buyers@easyexport.net. Upon request, EasyExport will prepare import permit applications at no charge for individuals located in New Zealand, Australia, or South Africa.

It is the responsibility of the customer to obtain any import permits required by your country. TANDEMKROSS is not responsible for deliveries that are not complete due to customers’ failure to obtain required documents or authorizations to import products to their country.

Duties and Import Taxes

Customers are responsible for any and all duties, taxes, import fees, or other fees or charges imposed by their country.

If you are a customer in a country on Country List B, your EasyExport user interface will provide additional information about duties, import taxes, and other charges in your country.

APO/FPO Addresses

Shipments to APO/FPO addresses are treated as exports under American regulations. TANDEMKROSS is not capable of shipping to APO/FPO addresses.

End Use Restrictions

Firearms, firearm parts, and optics exported to individual consumers are authorized for end use only as defined by United States law.

Firearms, firearm parts, and optics that are shipped to individuals and other purchases who are NOT authorized to resell them under the laws of their country may NOT be transferred or sold without the permission of the United States government. International customers are NOT permitted to purchase firearms, firearm parts, or optics for family, friends, or other people. International customers may only purchase items for their own use.

Products shipped to international dealers and distributors for resale may be resold only to lawful purchases in the country to which we ship the products and only in accordance with the laws of that country. Products purchased for resale may not be sold to purchasers in any other country or re-exported to any other country.

Dealers and distributors who buy firearms for resale are required to comply with resale requirements imposed by the Unite States Office of Foreign Asset Control (U.S. OFAC). They must also screen buyers to confirm that they have note been sanctioned by the United States government as narcotics traffickers on the Specially Designated Nationals (SDN) List. The SDN List is available at: https://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/sdn_data.aspx.

Terms and Conditions of International Sale

ALL international sales are subject to the following terms and conditions:

International Shipping

Available international shipping options vary from country to country. TANDEMKROSS prefers to use the United States Postal Service (USPS) for small packages, but USPS does not carry all products to all countries. UPS, FedEx, and other courier services also have their own restrictions regarding what products they will ship internationally.

TANDEMKROSS can ship by commercial freight forwarder to all countries, but this option is often too expensive for small shipments. If TANDEMKROSS encounters difficulties shipping your order, we will contact you.

TANDEMKROSS will provide international customers with tracking information after your order has been shipped if tracking information is available to us. TANDEMKROSS is not liable for any packages lost, damaged, stolen, or delayed while in transit. For additional information on this matter, please contact TANDEMKROSS Customer Service.

Compliance with Firearm and Other Laws in Your Country

International customers are not permitted to purchase firearms, firearm parts, or any other items offered by TANDEMKROSS unless you are authorized to own and possess them in your country. It is the responsibility of the customer to reference and understand the laws and regulations of their country or local government to determine what types of items they are permitted to own and possess.

Customers are not permitted to purchase TANDEMKROSS products for resale in their country unless they are registered with EasyExport as a business and are authorized by the laws and regulations of their country to resell such products.

Purchasers of firearms and firearms components are responsible for proof testing, marking, and other entry requirements in their country. If products purchased need to be shipped directly to a testing or other authorized facility prior to delivery to the intended recipient, you must enter the address of the facility as a shipping address in your EasyExport profile.

Delivery, Insurance, and Risk of Loss

When TANDEMKROSS ships a package internationally, TANDEMKROSS provides the following to the customer’s selected mail courier of choice:

  • Package

  • Paid shipping costs

  • Shipping address (as provided by the customer in their EasyExport profile)

  • Any other shipping information or documents in TANDEMKROSS is responsible for and capable of completing

TANDEMKROSS is responsible for the package’s outbound clearance through United States Customs. The customer is responsible for all costs associated with clearing the package through Customs in their country.

TANDEMKROSS is NOT responsible for damaged, lost, or delayed packages once they are in the mail courier’s possession. TANDEMKROSS is also NOT responsible for deliveries that cannot be completed for any reason including, but not limited to refusal to receive items from the courier, failing to retrieve items from postal offices or customs, or refusing to pay required duties or import taxes. Any risk of loss transfers to the customer once the package has been given to the customer’s selected mail courier.

**Any or all costs associated with returning or disposing of packages failing to be delivered due to a customer’s failure or refusal to accept, receive, or retrieve the package (i.e. not retrieving the item from a postal office or refusing to pay duties/import taxes) may be charged to the customer by TANDEMKROSS.

When shipping a consignment by commercial freight forwarder, TANDEMKROSS will present the following to a freight forwarder of TANDEMKROSS’s choosing:

  • Package

  • Paid shipping costs

  • Any other shipping information or documents in TANDEMKROSS is responsible for and capable of completing

TANDEMKROSS is responsible for the package’s outbound clearance through United States Customs. The customer is responsible for all costs in their country and for clearing the consignment through Customs in their country. If you intend to use an agent to clear the consignment through Customs and deliver it to you, the name and address of the agent must be entered in your EasyExport profile before you place your order.

TANDEMKROSS is not responsible for deliveries that cannot be completed for any reason or for delays in delivery that occur after the consignment has been made available to the freight forwarder at our facility.

If actual shipping charges are greater than the amount initially charged, the customer is responsible for the resulting remaining difference. If actual charges are less than the amount TANDEMKROSS has charged, the difference will be refunded to the customer.

TANDEMKROSS does not obtain any insurance for shipments.

TANDEMKROSS is unable to ship an order to a  domestic shipping address in association with a foreign billing address. Orders placed with an international billing address must be shipped in accordance with our International Shipping Policies.

The tracking information provided by the initially selected courier may cease to update once the package exits the United States. To continue viewing the relevant tracking information, please contact your domestic mail carrier (i.e. Canada Post, Australia Post, Royal Mail, etc).

Returns

TANDEMKROSS does NOT perform returns for products shipped outside the United States. ALL international sales are final.

Suspicious or Illegal Activity

TANDEMKROSS reserves the right to refuse to accept, fulfill, or ship orders for any reason. Either TANDEMKROSS or EasyExport will report any suspicious or illegal activity to the appropriate legal authorities.

Force Majeure

TANDEMKROSS is not responsible for delays in shipment or delivery resulting from inability to obtain an export license or other governmental authorizations, natural disasters, disease, government orders, acts of war, or extraordinary events beyond TANDEMKROSS’s control.

Legal Disputes

All legal disputes will be resolved in the state or federal courts with jurisdiction in the state and country wherein TANDEMKROSS’s headquarters are located in the United States.

Country List A

Entire EasyExport Service Territory:

Albania, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cape Verde, Chile, Colombia, Costa Rica, Croatia, Curacao, Czech Republic, Denmark, Dominica, Ecuador, Estonia, Finland, France, Germany, Greece, Grenada, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Kosovo, Kuwait, Latvia, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Montenegro, Netherlands, New Zealand, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saint Lucia, Saint Vincent and the Grenadines, Serbia, Singapore, Sint Maarten, Samoa, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Kitts and Nevis, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste, Trinidad and Tobago, Turkey, United Arab Emirates, United Kingdom, Uruguay

Country List B

Firearm parts can be shipped to individuals in these countries:

Australia, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, South Africa, Spain, Sweden, Switzerland, Thailand, United Kingdom

Country List C

Rifle scopes and other optics can be sent to individuals in these countries:

Albania, Australia, Brazil, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden Switzerland, Turkey, United Kingdom

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